Return Policy
At Tessis Smart Control, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return process.
Eligibility for Returns
To be eligible for a return, please ensure the following conditions are met:
• The product must be in its original packaging and unused.
• The return request must be made within 30 days from the date of purchase.
• You must provide proof of purchase (receipt or order confirmation).
Non-Returnable Items
Certain items are exempt from returns, including:
• Products that have been used or damaged by improper handling.
• Products that are not in their original condition or missing parts.
• Items purchased during clearance or promotional sales (unless defective).
• Customized or personalized products.
How to Initiate a Return
If you wish to return a product, please follow these steps:
Contact Customer Support: Email our support team at sales@tessis.ro with your order number and reason for the return.
Receive Return Instructions: Our team will provide you with a return authorization and instructions on how to send the product back.
Return Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect. Ensure the product is securely packaged to avoid damage during transit.
Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at sales@tessis.ro. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns about returns, feel free to reach out to our customer service team at sales@tessis.ro. We're here to assist you!
At Tessis Smart Control, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return process.
Eligibility for Returns
To be eligible for a return, please ensure the following conditions are met:
• The product must be in its original packaging and unused.
• The return request must be made within 30 days from the date of purchase.
• You must provide proof of purchase (receipt or order confirmation).
Non-Returnable Items
Certain items are exempt from returns, including:
• Products that have been used or damaged by improper handling.
• Products that are not in their original condition or missing parts.
• Items purchased during clearance or promotional sales (unless defective).
• Customized or personalized products.
How to Initiate a Return
If you wish to return a product, please follow these steps:
Contact Customer Support: Email our support team at sales@tessis.ro with your order number and reason for the return.
Receive Return Instructions: Our team will provide you with a return authorization and instructions on how to send the product back.
Return Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect. Ensure the product is securely packaged to avoid damage during transit.
Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at sales@tessis.ro. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns about returns, feel free to reach out to our customer service team at sales@tessis.ro. We're here to assist you!